{"id":11,"date":"2026-03-04T15:29:52","date_gmt":"2026-03-04T15:29:52","guid":{"rendered":"https:\/\/nickbooks.ro\/?page_id=11"},"modified":"2026-03-04T15:30:49","modified_gmt":"2026-03-04T15:30:49","slug":"retur-garantie","status":"publish","type":"page","link":"https:\/\/nickbooks.ro\/index.php\/retur-garantie\/","title":{"rendered":"Retur si garantie"},"content":{"rendered":"\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-6f90a78\" data-block-id=\"6f90a78\"><p class=\"stk-block-text__text\">Politic\u0103 de retur \u0219i rambursare<\/p><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Comerciant:<\/strong> Getix Art 2000 S.R.L.<br><strong>Sediu:<\/strong> Strada Oltului, Nr. 35, Ploie\u0219ti, Prahova, Rom\u00e2nia<br><strong>CUI\/CIF:<\/strong> 43673132<br><strong>Nr. Reg. Com.:<\/strong> J2021000308291<br><strong>E-mail:<\/strong> <a>contact@nickbooks.ro<\/a><br><strong>Telefon:<\/strong> 0754 211 493<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1) Domeniu de aplicare<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Prezenta politic\u0103 se aplic\u0103 produselor cump\u0103rate online de pe <strong>nickbooks.ro<\/strong> \u0219i livrate consumatorilor.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2) Retur (drept de retragere)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 ai cump\u0103rat online, ai dreptul s\u0103 te retragi din contract (retur) <strong>\u00een termen de 14 zile calendaristice<\/strong> de la data la care tu (sau o persoan\u0103 indicat\u0103 de tine) ai intrat \u00een posesia produselor, f\u0103r\u0103 a fi nevoie s\u0103 justifici decizia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru o procesare rapid\u0103, noi \u00ee\u021bi oferim suport \u0219i flux simplificat, iar <strong>\u021binta noastr\u0103 opera\u021bional\u0103<\/strong> este ca returul + rambursarea s\u0103 fie finalizate \u00een <strong>10 zile<\/strong> (vezi punctul 6).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3) Cum solici\u021bi returul<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru a ini\u021bia returul, trimite o solicitare la <strong><a>contact@nickbooks.ro<\/a><\/strong> (sau telefonic la 0754 211 493) cu urm\u0103toarele informa\u021bii:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>nume \u0219i prenume;<\/li>\n\n\n\n<li>num\u0103r comand\u0103 \/ factur\u0103;<\/li>\n\n\n\n<li>produsele pe care dore\u0219ti s\u0103 le returnezi (cantitate);<\/li>\n\n\n\n<li>data primirii coletului;<\/li>\n\n\n\n<li>IBAN (dac\u0103 este necesar pentru rambursare) \u0219i metoda preferat\u0103 de rambursare.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u00ce\u021bi vom r\u0103spunde cu pa\u0219ii de returnare \u0219i confirmarea recep\u021biei solicit\u0103rii.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4) Condi\u021bii de acceptare a returului<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produsele trebuie returnate <strong>\u00een stare bun\u0103<\/strong>, f\u0103r\u0103 deterior\u0103ri (po\u021bi desigila \u0219i verifica produsul, \u00eens\u0103 e\u0219ti responsabil pentru <strong>diminuarea valorii<\/strong> dac\u0103 produsul a fost folosit\/manipulat peste nivelul necesar verific\u0103rii).<\/li>\n\n\n\n<li>Recomand\u0103m returnarea \u00een ambalajul original; dac\u0103 nu este posibil, asigur\u0103-te c\u0103 ambalarea protejeaz\u0103 produsul la transport.<\/li>\n\n\n\n<li>Coletele trimise <strong>cu ramburs<\/strong> pot fi refuzate.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5) Costuri de transport pentru retur<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Retur din r\u0103zg\u00e2ndire (retragere):<\/strong> costul transportului de retur este, de regul\u0103, suportat de client.<\/li>\n\n\n\n<li><strong>Produs livrat gre\u0219it \/ deteriorat la transport \/ neconform:<\/strong> costurile de retur \u0219i\/sau \u00eenlocuire vor fi suportate de noi (dup\u0103 confirmare).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6) Rambursarea banilor<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rambursarea include <strong>pre\u021bul produselor returnate<\/strong> \u0219i, dac\u0103 este cazul, <strong>costul livr\u0103rii ini\u021biale standard<\/strong> (dac\u0103 ai ales o livrare mai scump\u0103 dec\u00e2t standardul, se ramburseaz\u0103 livrarea standard).<\/li>\n\n\n\n<li>Efectu\u0103m rambursarea <strong>\u00een maximum 10 zile calendaristice<\/strong> de la data recep\u021bion\u0103rii produselor returnate \u0219i verific\u0103rii lor, dar <strong>nu mai t\u00e2rziu de termenul legal aplicabil<\/strong>.<\/li>\n\n\n\n<li>Rambursarea se face, de regul\u0103, prin aceea\u0219i metod\u0103 de plat\u0103 folosit\u0103 la cump\u0103rare (sau prin transfer bancar, dac\u0103 este necesar\/agreat).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7) Produse care pot fi exceptate de la retur<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Conform legisla\u021biei aplicabile, anumite produse pot fi exceptate de la dreptul de retragere, de exemplu:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>produse <strong>personalizate<\/strong> la cererea clientului;<\/li>\n\n\n\n<li><strong>con\u021binut digital<\/strong> livrat electronic (ex. eBook\/audio) dac\u0103 furnizarea a \u00eenceput cu acordul t\u0103u expres \u0219i confirmarea c\u0103 \u00ee\u021bi pierzi dreptul de retragere dup\u0103 \u00eenceperea furniz\u0103rii;<\/li>\n\n\n\n<li>alte excep\u021bii prev\u0103zute de lege, dup\u0103 caz.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">(Dac\u0103 vinzi doar c\u0103r\u021bi fizice, aceast\u0103 sec\u021biune r\u0103m\u00e2ne \u00een mare parte informativ\u0103.)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8) Produse defecte \/ neconforme<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 produsul este defect, lipsesc elemente, a fost deteriorat sau nu corespunde descrierii, contacteaz\u0103-ne la <strong><a>contact@nickbooks.ro<\/a><\/strong> c\u00e2t mai rapid, ideal cu poze. Vom propune solu\u021bia potrivit\u0103 (\u00eenlocuire, rambursare sau alt remediu legal aplicabil).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9) Adresa pentru retur<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Getix Art 2000 S.R.L.<br>Strada Oltului, Nr. 35, Ploie\u0219ti, Prahova, Rom\u00e2nia<br><strong>Telefon:<\/strong> 0754 211 493<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Politic\u0103 de retur \u0219i rambursare Comerciant: Getix Art 2000 S.R.L.Sediu: Strada Oltului, Nr. 35, Ploie\u0219ti, Prahova, Rom\u00e2niaCUI\/CIF: 43673132Nr. Reg. Com.: J2021000308291E-mail: contact@nickbooks.roTelefon: 0754 211 493 1) Domeniu de aplicare Prezenta politic\u0103 se aplic\u0103 produselor cump\u0103rate online de pe nickbooks.ro \u0219i livrate consumatorilor. 2) Retur (drept de retragere) Dac\u0103 ai cump\u0103rat online, ai dreptul s\u0103 te [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retur si garantie - NickBooks Librarie online<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nickbooks.ro\/index.php\/retur-garantie\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retur si garantie - NickBooks Librarie online\" \/>\n<meta property=\"og:description\" content=\"Politic\u0103 de retur \u0219i rambursare Comerciant: Getix Art 2000 S.R.L.Sediu: Strada Oltului, Nr. 35, Ploie\u0219ti, Prahova, Rom\u00e2niaCUI\/CIF: 43673132Nr. 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